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The Warranty Period is the time you have to request the total refund of what you paid in your order, if you are not satisfied. As soon as it is requested, your refund is processed automatically by the platform in up to 10 days.
For payments via bank payment slip, it is necessary to provide bank account information for the refund to be made. After the information has been provided and the processing period of 10 days, the amount will be credited in your account in up to 7 business days.
As for the reimbursement in your credit card statement, it varies according to the payment method, and may take from 30 to 60 days. It may be an online course, an eBook, a series of video lessons, and so on. This content will be accessed or downloaded through a computer, mobile phone, tablet, or any other digital device. When you buy a digital product, you get a link via email with all the information to access the product.
Some online courses offer a digital completion certificate. The students may issue this certificate inside the course itself or by contacting the Producer. Keep in mind that not all products will always be available to be purchased.
A Producer may be preparing a new class and registration for the course may not be open yet. Access our Help Center , where we explain, in detail, every question you may have before, during, or after purchasing a digital product through Hotmart. Author Prof. Douglas Gomes. Diferenciais 7-day warranty. Safe payments. Frequently Asked Questions. What is a Digital Completion Certificate, and how does it work? I still have some questions, who can answer them? Return to information.