HOTEL FRONT OFFICE MANAGEMENT BARDI PDF

You are currently using the site but have requested a page in the site. Would you like to change to the site? James A. The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications. This latest edition of Hotel Front Office Management continues to encourage students to take an active role in applying these concepts to the exciting world of hotel operations.

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You are currently using the site but have requested a page in the site. Would you like to change to the site? James A. The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.

This latest edition of Hotel Front Office Management continues to encourage students to take an active role in applying these concepts to the exciting world of hotel operations. The logical presentation of chapters in order of operations - overview of Lodging Hospitality; tour of the Front Office, review of the Guest Cycle, and analysis of Guest Services - allows students to gain insight into a front office manager's role in the hotel.

View Instructor Companion Site. Contact your Rep for all inquiries. Request permission to reuse content from this site. Undetected location. NO YES. Hotel Front Office Management, 5th Edition. Selected type: Hardcover. Added to Your Shopping Cart. E-Book Rental Days. This is a dummy description. Permissions Request permission to reuse content from this site.

Table of contents Chapter 1 Introduction to hotel management 1 Chapter 2 Hotel organization and the front office manager 37 Chapter 3 Effective interdepartmental communications 73 Chapter 4 Property management systems 95 Chapter 5 Systemwide reservations Chapter 6 Revenue management Chapter 7 Guest registration Chapter 8 Managing the financials Chapter 9 Guest checkout Chapter 10 Preparation and review of the night audit Chapter 11 Managing hospitality Chapter 12 Training for hospitality Chapter 13 Promoting in-house sales Chapter 14 Security Chapter 15 Executive housekeeping Technological advances including social media, guestroom technology, IT infrastructure, surviving a tough economy with help from technology, and demystifying Web 2.

The section on Brands has been updated to include two research studies and names of current lodging properties. Hotel Organisation and the Front Office Manager includes an update for the components of the organisation charts of the large, full service hotel, a medium size lodging property, and a select service lodging property.

Emphasis on the use of social media in the Hospitality industry Revenue Management includes a new, vibrant Hospitality Profile of a revenue manager. Within Preparation and Review of the Night Audit, the end-of -chapter questions were revised to include occupancy percentage, average daily rate, RevPAR, and yield computation.

Features Covers the management and operation of the front office of a hotel or lodging facility using a human resources approach Includes commentaries from hotel front office managers, general managers, and other department managers Contains case studies, industry profiles, and international articles that accentuate the international work force and international career opportunities.

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Hotel Front Office Management, 5th Edition

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office. Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.

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Hotel Front Office Management

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